FAQ's

How long does shipping take?

We endeavour to dispatch orders the same business day wherever possible, but over promotional periods this may take longer. You will receive a confirmation email once your order has been dispatched. We use Aramex Couriers.

How much is shipping?

We have multiple options for shipping. Standard shipping is $10 and Shipping with our gift boxes is $15. 

Do you offer returns?

We stand by the quality of the products we supply but if there are any problems at all please don't hesitate to get in touch with us at info@twinkleandtwine.co.nz

Please see our refund policy.

Can I have a gift sent directly to my friend in another city? 

Absolutely. We will beautifully wrap your gift with lovely wrapping and twine, with a hand written card and send directly to the recipient on your behalf - Please make sure you put the recipient as the Shipping Address at checkout.

Can I personalise the message in the card?

Definitely! This is part of our personalised service, we will neatly hand write on your gift card to make this extra special. Make sure you add your card to the cart when shopping so we know which card to use. Your message is then added at checkout. 

How can I get in contact with you?

Please send us an email at info@twinkleandtwine.co.nz for any queries and we will get back to you as soon as we possibly can. We love feedback or suggestions so please get in touch. 

Can I cancel my order?

Once an order has been placed unfortunately it cannot be cancelled, please carefully check your order before proceeding. 

Are the prices on your website in New Zealand Dollars?

Yes, all prices on this site are in NZD and include GST. Delivery fees are then added at checkout. 

Do you ship overseas?

At the moment we are just shipping across New Zealand, however watch this space!